Contact & Developer Support
Direct engineering assistance for BhaiCode IDE, Cloud Studio, Mobile companion, and Bring Your Own Key (BYOK) privacy runtimes.
Submit a Support Ticket or Inquiry
Priority technical issues receive a response within 4 hours; general inquiries within 24 business hours.
Ticket Received Successfully
Our engineering team has logged your inquiry. You will receive an email response based on our response SLAs.
Direct Support Channels
Instant Self-Serve Help
BhaiCode Desktop IDE executes local AST diffs and models directly on your workstation. Support requests will never require access to your source code or credentials.
Frequently Asked Questions
Common questions regarding support turnaround, bug resolution, and enterprise onboarding.
What is the typical response time for support tickets?
Critical bug reports and enterprise support inquiries receive an engineering response in under 4 hours. General setup questions, billing, and feature inquiries are answered within 24 business hours.
How do I report an IDE or Studio crash with logs?
You can paste terminal traces or crash stack traces directly into the Error Logs section of the ticket form above. Alternatively, you can email crash logs directly to support@bhaico.de with your OS details.
Can our team onboard custom enterprise LLM endpoints or local models?
Yes. BhaiCode fully supports Bring Your Own Key (BYOK) for Nous Portal, Sail Research, Experiential Labs, OpenAI (via Sign in with ChatGPT / BYOK), and local vLLM / Ollama OpenAI-compatible endpoints. For custom enterprise deployments and dedicated Slack channels, contact enterprise@bhaico.de.
How do I report a security vulnerability responsibly?
Security disclosures should be directed directly to security@bhaico.de. We provide PGP key encryption for sensitive vulnerability disclosures and adhere to a 48-hour triage policy.